Managing People Effectively: 2 Days Workshop – Gold Coast

**Overview** Master core management skills to lead, motivate, and monitor your team effectively in a hands-on 2-day program. **About This Course** **Duration**: 2 Days (9:00 AM – 5:00 PM) **Delivery** **Mode**: Classroom / In-Person Workshop **Language**: English **Credits**: 16 PDUs / Training Hours **Certification**: Course Completion Certificate Provided **Refreshments**: Lunch, tea/coffee, and snacks included **If you would like weekend training sessions, kindly reach out to us at [info@mangates.com](info@mangates.com) for availability and scheduling.** **Course Overview:** This interactive two-day course equips new line managers and supervisors with essential management skills. Through fun, hands-on activities, participants learn to set clear objectives, monitor performance, motivate staff, practice situational leadership, and give constructive feedback. The program concludes with a practical role-play to reinforce the concepts learned. **Learning Objectives:** * Identify qualities and skills of an effective manager or supervisor. * Set clear objectives and instructions to drive performance. * Apply MBWA to monitor standards effectively. * Monitor staff performance against quantitative and behavioral goals. * Deliver constructive feedback to maintain performance. * Apply situational leadership principles. * Motivate and engage staff effectively. **Target Audience:** Business professionals, people managers, line managers, and supervisors seeking to enhance their people management skills. **Why Choose This Course?** This course blends theory with practice, providing hands-on activities and real-world scenarios to strengthen management skills. Participants not only learn key management concepts but also apply them through interactive exercises and role-plays. By the end, managers will be better equipped to set direction, monitor performance, motivate their teams, and give constructive feedback confidently. **©2026 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.** **Want to Train Your Entire Team Together?** Our group training options allow your entire team to learn and practice these essential management skills together, fostering a consistent approach to leadership across your organization. **📧 Contact us today to schedule a customized in-house session: [corporate@mangates.com](corporate@mangates.com)** **Agenda** **Module One: Introduction** o The Four Management Fundamentals o What’s your job? o The Perfect Manager – Activity o The Perfect Employee – Activity **Module Two: Setting Direction** o The Management Cycle o Situational Leadership o Goals and Direction Setting o SMART Goals – Making the Intangible Tangible **Module Three: Monitoring Performance** o Monitoring Performance Against Quantifiable Objectives o Monitoring Performance Against Behavioral Objectives o Management By Walking Around (MBWA) o “You Get What You Inspect” – Activity **Module Four: Keeping Staff Motivated** o What Motivates Us? o Maslow’s Hierarchy of Needs o Herzberg’s Motivational Model o Skill vs Will Matrix **Module Five: Giving Feedback** o Positive and Negative Feedback o BEF Formula for Constructive Feedback o Forum Theater Interactive Role Play and Case Study **Frequently asked questions** **• Is this course suitable for new managers?** Yes, it is designed specifically for new managers and supervisors. **• Are there any prerequisites?** No formal prerequisites are required. **• What is the duration of the course?** The course runs for 2 full days. **• Will I receive a certificate?** Yes, participants receive a course completion certificate. **• What language is the course in?** The course is delivered in English. **• Are there practical activities?** Yes, each module includes hands-on activities and role plays. **• Can this course help motivate my team?** Yes, it covers motivation techniques and practical application. **• Do I need technical equipment?** For eBooks, you need internet access and a device like a laptop, tablet, or smartphone. **• Is prior management experience required?** No prior experience is needed to attend this course. **• What will I learn about feedback?** You will learn to give both positive and constructive feedback effectively. **• Can the training be done for a full team?** Yes, the course can be customized for team-wide training sessions. **• What is the refund policy?** You are eligible to request a refund up to 7 days before the event.